FAQ
Where do you ship?
We ship within the 50 United States and the District of Columbia. We do not offer international shipping. Ask us before ordering to a U.S. territory, military address, or an address requiring special delivery arrangements.
How much does shipping cost?
Standard shipping is free with no minimum purchase. Applicable sales tax is displayed at checkout.
When will my order arrive?
Handling takes 1-2 business days and estimated transit takes 2-4 business days after dispatch, for an estimated total of 3-6 business days. Business days are Monday through Friday, excluding U.S. federal holidays. See our Shipping Policy for delay and cancellation protections.
How can I track my order?
We email shipment details, including tracking when available, to the address used at checkout. Contact us if you need assistance locating a shipment.
Can I cancel or change my order?
Email us as soon as possible. We will help if the order has not shipped. Changes cannot be guaranteed after dispatch; an eligible return is still available. Unshipped orders that cannot be fulfilled as promised are subject to applicable cancellation and prompt-refund rights.
What can I return?
Request a return within 30 calendar days of delivery. Unused, undamaged items are eligible, as are items supplied damaged, defective, or incorrect. Reasonable inspection to discover a fault does not exclude a defect claim. Mandatory legal rights remain protected.
How do I start a return, and who pays?
Email support@theagentmaestro.com with your order number and the item involved. We provide a prepaid label and the correct return address. We pay return shipping and charge no restocking fee. Please do not send a return to our correspondence address without instructions.
Do you offer exchanges?
No. We offer eligible returns for refunds, not exchanges. You may place a separate order for another item, but a new purchase is not a condition of receiving a refund.
When will the refund reach me?
Your refund must be credited to the original payment method within 10 calendar days after we receive the returned goods. That includes payment processing; there is no additional bank waiting period added to the deadline. Contact us immediately if it has not arrived by day 10.
What if the item is damaged, wrong, or missing?
Email us with the order details and a description of the issue. Photos are helpful where reasonably available, but are not an absolute requirement for every claim. We will investigate and arrange an appropriate resolution, with merchant-paid return shipping where a return is needed.
Which payment methods and currency can I use?
Prices are in USD. Available payment methods are shown in checkout. Do not send payment to an individual or outside checkout in response to an unexpected message.
What should I check before buying?
Review the product dimensions, material, options, included components, and any stated compatibility or use limits. Contact us if a necessary detail is unclear rather than assuming it from a photograph.
How do I control advertising cookies or request my data?
Use Your Privacy Choices for applicable advertising opt-outs and email us for other privacy requests. Our Privacy Policy explains cookies, Google Ads, state privacy rights, and request procedures.
How do I contact the store?
Email support@theagentmaestro.com or call +1 859-399-2222. Our Contact Us page lists the correspondence address. Returns must first be arranged by email.